The purpose of this update is to adapt the operational and legal processes to the regulatory procedures that in practice do not correspond to what is stated in the current regulatory instrument called Regulations for Medical Complaints and Reimbursement Requests of the Institute of Security and Social Services of Workers. of the State, since currently this is inoperative, and therefore to provide legal certainty to the acts issued by the authorities that participate in the administrative process, it is necessary to issue a new Regulation that contemplates the regulatory standards that provide greater speed, efficiency and effectiveness to the processes that comprise it as well as to the functions and powers of the Collegiate Bodies and the Public Servants that intervene in the process, which directly impacts the benefit of rights and consequently will allow promoting, respecting, protecting and guarantee human rights in accordance with the principles of universality, interdependence, indivisibility and progressiveness in accordance with article 1 of the Political Constitution of the United Mexican States of users of the Medical Service.